As you may have heard, the Kollage Square Needle Company has announced that they are going out of business. They have already ceased production. Therefore, we will be unable to send out any replacements for defective items.
The warranty guaranteed a replacement, not a refund. We will not be able to offer refunds for defective Kollage items. This is because the Kollage company will not be reimbursing us for the products. Please let us know if you have any questions.
Thank you for visiting the Kolláge Needle Shop!
Kolláge Needle Shop
c/o Twitchy Hands Creative, Inc.
211 S. 9th St.
Philomath OR 97370