If a needle, hook or other Kolláge product arrives damaged or defective, contact us and we will arrange to replace it ASAP at no charge.
If a needle, hook or other Kolláge product does not meet your needs, we will be happy to exchange it for another item, or issue a refund or store credit for items returned in saleable condition within 30 days. After 30 days, we will issue a store credit only. Please note: items that have shipped free and are returned for any reason other than our error or product defect will have the original cost of shipping deducted from the store credit or refund. In the event of an exchange, customer is responsible for the cost of shipping the second package.
Saleable condition means that the item includes all retail packaging (zip-top bag, plastic packaging, or box; cardboard insert and/or any brochures or instructions). Please pack your item carefully — we can’t accept returns that have been damaged on their way back to us.
If your returned item has acquired any odors, such as cigarette smoke or perfumes, we will be unable to accept a return for any reason.
If you have questions or encounter difficulties, please contact us at: firstname.lastname@example.org
You may also write or phone (between 9:00am and 2:00pm Pacific Time, please): 541-929-2359
Thank you for visiting the Kolláge Needle Shop!
Kolláge Needle Shop
c/o Twitchy Hands Creative, Inc.
211 S. 9th St.
Philomath OR 97370